The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls. The rules of telephone etiquette […]
In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]
Most people wish they could tell their bosses what they really think about them. The 360-degree assessment was designed with that goal in mind – extracting an honest and insightful look at employees and how they work. A 360 degree feedback is an excellent developmental tool, which provides clear and practical insight into how a […]