In early 2018, Facebook was implicated in a political scandal known as The Facebook–Cambridge Analytica data scandal. It was revealed that Cambridge Analytica, had accessed personal private information of users, and used it without their consent for political advertising purposes. These allegations were first reported by Harry Davies, who reported that Cambridge Analytica was working […]
The increasing stakeholders’ expectations, difficult economic conditions, pressures of globalization and increased regulatory requirements have put Company Boards performance on the spotlight. Boards have recognized that it would be important for them to continually assess how effectively they are performing their roles against set objectives and goals. A Board performs three major roles in a […]
Collective bargaining is a process of determining the terms and conditions of employment in your workplace by agreement with your employees. International Organisation of Employers (IOE) In Zimbabwe, it takes place at the firm level or at sector level {National Employment Council-NEC}. The Constitution of Zimbabwe under Section 65 gives employees the right to collective […]
Most performance management system suffer from two main perennial problems, measurement problem and feedback problem. Regardless of what your system is called these are the main problems that make most performance and measurement systems useless. I know a lot of organisations have different systems some very old and some new and with fancy names. Unless […]
What exactly do we mean when we say a person is competent? The dictionary defines competent as “having the necessary ability, knowledge, or skill to do something successfully”. Please note that you are only pronounced as competent when you do something successfully. The assumption is that this something is positive and is pre-agreed before the […]
It is very likely that most organisations are overstaffed in various roles for various reasons. Some could not react quickly when we went into the multicurrency regime. In some cases, regulatory and company procedures made it difficult to make changes in headcount in line the level of production or business activity. A high number of […]
It has become fashionable in the corporate world to have some form of strategy for the organisation. We often find organisations going to resorts, far away from the office to craft the destiny of the company. They come back from the resort with a document they call a strategy. What is interesting about the strategies […]
Goal alignment in organisations is a precondition for a successful performance measurement system. Individual goals need to be aligned with higher goals in the organisation both vertically and horizontally. Lack of goal alignment is one of the reasons why performance management systems do not produce the desired positive impact on organisational productivity. Very few managers […]
A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]
Memory Nguwi caught up with Tracy Smith (USA) to explore how workforce planning can help businesses reduce workforce management risk. She is an expert on analytics (HR, diversity, supply chain, purchasing, quality, customer service, ops), a business author, and speaker. She regularly advises companies on how to apply analytics in a practical and cost-effective way. […]