Category: Researches

Zimbabwe Banking Sector Customer Engagement Report – The voice of today’s banking customer
Introduction The survey focus was to gauge customer engagement in the banking sector in Zimbabwe. Customer engagement is defined as the strengthening of the customer relationship across touch points, including the internet, phone, in person, and through transactions. As reported in this survey, the engagement levels of banking customers in Zimbabwe have changed significantly since […]
ZIMBABWE’S MOST PREFERRED MBA PROGRAM LOCAL MBA EDUCATION AT CROSS ROADS?
Introduction We have all seen and experienced corporate scandals of unimaginable proportions in many companies in Zimbabwe since dollarisation. These failures cut across so many sectors of our economy today. In the financial sector it is properly dressed and it is called “curatorship,” in other sectors there is no name for it. Shareholders, clients and […]
Employee Confidence Survey Report
Introduction This Employee Confidence Survey is a follow up to the survey carried out by Industrial Psychology Consultants for the first quarter of 2012 (Q1, 2012). The Employee Confidence Survey is conducted to gauge employee confidence in the economic environment obtained at any given time during the course of the year. Employees are asked questions […]
ANNUAL BONUS SURVEY RESEARCH REPORT 2013
Survey Methodology and Sample We sent out a questionnaire to organisations in all sectors of the economy and asked them if they were paying a bonus in 2014. A total of 93 organisations responded. The distribution of respondents by sector was as follows: Construction and Real Estate 1.08% Manufacturing 18.28% Mining 6.45% Public Service and […]
ANNUAL BONUS SURVEY RESEARCH REPORT 2013
Survey Methodology and Sample We sent out a questionnaire to organisations in all sectors of the economy and asked them if they were paying a bonus in 2013. A total of 89 organisations responded. The distribution of respondents by sector was as follows: Manufacturing 20.22% Mining 6.74% Public Service and local government 5.62% Education 2.25% […]
Impact of Salary Cuts Survey Report
This research is aimed at establishing common practices that organisations are taking when cutting salaries and what the legal implications and challenges are which are associated with salary cuts. The findings presented in this report are meant to assist organisations that want to implement salary cuts to make their organisations more sustainable. Although there are […]
Reducing Workplace Accident using Analytics
In this post, we present the results from a research study on using psychometric tests to predict road traffic accidents (RTA) at a local company in Zimbabwe. The impact of accidents is grave: it impacts the drivers, client property, insurance rates and the vehicles they operate. We tested 54 drivers using different psychometric tests to […]
Business case: How we determined optimal staffing levels for a local company in Zimbabwe
The challenge We were recently contracted by a major player in Zimbabwe. The company wanted to know if it was paying unnecessary labour costs as a result of overstaffing. The exercise required us to go into each department and establish if the department was overstaffed in its individual roles and job families and was an […]
How should a company manage employees that sit on external boards?
We recently undertook an outside Board participation survey. The purpose of this research was to understand if companies had employees who participate in outside Boards. We also sought to find out whether the companies have outside Board participation policies and which areas these policies address. 30 companies participated in this survey. These participants represented 11 […]
Paying Bonus in the current environment is giving free money
We carried our research to find out what percentage of organisations paid a bonus in 2016. A total of 41 Human Resources Professionals responded, representing 41 organisations. The findings are outlined below. • 65.9% of the participating organisations paid bonuses in 2016 and 34.1% of the participating organisations did not pay bonuses. • 39% of […]