FRONT DESK OFFICER

Job Status: Receiving Applications (Open)
Location
Harare
Estimated Salary

Expiration date: 04 Oct 2024

Date Posted

26 Sep 2024

Expiration date

04 Oct 2024

Offered Salary (month)

$0.00

Experience

year exp

Level

Professionals

Duties

  • Patient reception and patient (customer) experience - welcomes patients pleasantly and politely on arrival, assisting with relevant information
  • Advises patients on the costs of requested tests, co-payments and shortfall requirements.
  • Checks to ensure that the request form is completed accurately and that all details are included.
  • Receives samples and checks for sample quantity adequacy, that the samples are collected in the right tubes and containers, and are not leaking in liaison with the Sorting Officer
  • Allocates system generated bar code number from the Laboratory Information System to the patient test request and samples
  • Captures all patient and test details on the request form into the system
  • Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served and adequacy of pathology funding cover and member card validity
  • Advises paying patients on test prices and available payment modes (mobile, swipe and cash transactions).
  • Receipts all patient payments in line with the set tariffs and submits all daily takings to Accounts at the end of the day.
  • Reconciles daily cash receipts against cash in hand and submits reconciled receipts to Finance or any designated finance staff for checking and filing
  • Provides clients with proforma invoice on request for pre authorisations at their medical aid.
  • Safeguards cash, receipt books by ensuring that these are kept in a secure place always.
  • Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
  • Responds to enquiries, accepts messages and relays the same to the respective personnel as required.
  • Responds to internal staff telephone queries and arranges for repairs and maintenance of faulty telephone lines.
  • Notifies drivers and or scientists on sample collection sites and assign the task on the company web application.


Requirements

  • Diploma/Degree in Business Administration or equivalent professional qualification 
  • 2 years of Front Office experience in a healthcare or related environment

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