Responsibilities:
Builds rapport and customer relationships and qualifies the customer’s requirements
- Demonstrates the JLR Customer First Behaviours in all interactions with customers and colleagues
- Asks questions and listens to build rapport and understand individual requirements
Agrees the details of the sale
- Ensures sales opportunities are maximised for the full range of JLR services and products, including warranties and service plans
- Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership
Co-ordinates order and delivery
- Works with Sales colleagues to maintain accurate stock availability information
- Ensures pre-delivery inspections and agreed repairs/servicing are carried out prior to delivery
Develops relationships to win new business
- Develops effective long term relationships to deliver future business by getting to know customers
- Plans and organises own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing customers and general enquiries)
Manages the display of products and merchandise
- Ensures vehicles are presented professionally at all times
- Suggests and makes changes to vehicle displays and ensures the sales environment is clean and tidy at all times
Works as a full member of the Dealership team
- Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers
- Works with colleagues across the Dealership to investigate and resolve customer complaints
- Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
Requirements:
- 3 years’ experience in sales and marketing (Sales in the motor industry is an added advantage)
- BSc Degree in Marketing or a related field