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Role Clarity and Performance Improvement through Job Evaluation A Case Study

Natasha Chimphondah
Last Updated: 02-07-2024 9:14 AM

Role clarity in any organization is crucial for optimizing performance and ensuring that employees focus on the duties they are meant to perform. This case study examines how a structured job evaluation exercise was implemented for our client in the manufacturing sector to achieve this. The process emphasized the critical role of job description development in establishing role clarity, ultimately leading to improved organizational performance.

Key Takeaways

  • Enhanced Role Clarity: Clear job descriptions eliminated uncertainties in duties and decision-making levels for roles.
  • Reduced Role Duplication: Systematic role analysis minimized overlaps, optimizing resource utilization.
  • Increased Performance and Employee Satisfaction: Involving employees in job description creation boosted their satisfaction and engagement.

Case Study: Manufacturing Sector

This sector generally undergoes the burden of realigning roles according to organizational goals as technologies and market demands change at lightning speed. Our client felt the need for a systematic process to redefine roles that ensure employees are engaged in functions aligned to strategic objectives.



The main objectives of the job evaluation exercise included:

  1. Writing clear and concise job descriptions and requirements pertaining to the job.
  2. To minimize role duplication and ambiguities in job responsibilities.
  3. Improving organizational performance by structuring roles to fit business strategic intentions.


The approach we used to achieve this is broken down into the following main stages:

  1. Sensitization of Employees: Employees underwent a brief regarding the job evaluation exercise and its significance, as well as cooperation and participation in the said exercise. This also enabled them to understand their role as key stakeholders in the exercise.
  2. Job Analysis Questionnaire: This is a structured questionnaire developed and administered to all the incumbents to achieve detailed information about their current jobs. This would help provide a comprehensive view of each position in the organization.
  3. Job Analysis Interviews: These were conducted to provide more details on the roles and to help the incumbents frame the questionnaire properly. Additional insights regarding the scope and responsibilities of the position were drawn with the help of these interviews.
  4. Development of Job Descriptions: The filled in questionnaires were reviewed by IPC, and all weak areas where information was not sufficient were identified and corrected. This allowed us an opportunity to prepare what we now call the 'results-based job descriptions' or third-generation job descriptions that project the information on what the concerned roles are expected to deliver.
  5. Validation and Approval: Draft job descriptions were reviewed and approved by several stakeholders, including the incumbents, their immediate supervisors, and the HR sub-function. Such multi-level reviews and respective approvals helped make sure that all job descriptions were reflective of the jobs and were mutually agreed upon by all at the table.
  6. Grading and Sharing Results: As soon as the job descriptions were finalized and signed off, the roles were graded using these documents. The results were then shared with the client, in which all the jobs had a clearly set structure within the organization.

The Outcome

The exercise of job evaluation and regrading brought out the following dramatic improvements:

  1. Established Role Clarity: Since each role had a precise definition and accompanying documentation, there was no longer any uncertainty about duties and decision-making levels. The process also allowed us to identify duties that did not apply to some roles and were otherwise a function of another job in the organization.
  2. Reduced Role Duplication: The process also enabled us to see and eliminate overlaps in job functions to mitigate role duplication, make the best use of resources, and avoid confusion.
  3. Enhanced Performance: The presence of clear roles enabled employees to accomplish their objectives more easily, so the total organizational performance was enhanced.
  4. Employee Satisfaction: The open and inclusive job description creation approach improved the job satisfaction levels of employees since they would be directly involved in the definition of their functions.



The importance of job evaluation is that it focuses attention on the job requirements in the development of the job description. This, in turn, not only helps in role clarity but also makes the efforts of the employees accordant to organizational goals, thereby increasing performance and efficiency. This case makes it evident that with clearly defined and understood roles, organizations can do much better toward their alignment and productivity.


Natasha Chimphondah


This article was written by one of the consultants at IPC

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