About Us:
Our charming upmarket Bed and Breakfast in Chisipite is seeking an experienced and hospitality-driven Manager to oversee the day-to-day operations of our establishment.
Job Summary:
We are looking for a highly organised, guest-focused, and results-driven Manager to lead our team. The successful candidate will be responsible for managing all aspects of the B&B, including guest services, housekeeping, maintenance, and financial management.
Key Responsibilities:
- Guest Services: Ensure exceptional guest experiences, handle check-ins/chec-outs, and respond to guest inquiries and concerns.
- Staff Management: Supervise and train housekeeping, maintenance, and kitchen staff to ensure high standards of cleanliness, maintenance, and food quality.
- Operational Management: Oversee daily operations, including laundry, linen supply, and waste management.
- Financial Management: Manage budgets, track expenses, and maintain accurate financial records.
- Marketing and Sales: Assist with marketing initiatives, respond to booking inquiries, and manage room bookings and reservations.
- Maintenance and Repairs: Coordinate maintenance and repairs, ensuring the property is well-maintained and safe.
- Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff.
- Quality Control: Monitor and maintain high standards of cleanliness, hospitality, and customer service.
Requirements:
- Hospitality experience: 8+ years of experience in a hospitality management role, preferably in a B&B or hotel environment.
- Leadership skills: Proven leadership and staff management experience.
- Communication skills: Excellent communication, interpersonal, and customer service skills.
- Organizational skills: High level of organization, attention to detail, and ability to multitask.
- Financial management: Basic accounting knowledge and experience with financial management software.
- Flexibility: Ability to work flexible hours, including weekends and holidays