PROPERTY PORTFOLIO AND SERVICES MANAGER

Key Responsibilities

• Overseeing property leasing, rent reviews, and lease administration to ensure compliance with lease terms and conditions.
• Implementing property management strategies, analyse performance, and prepare regular reports on portfolio performance and taking corrective action.
• Formulating and implementing an annual CRM strategy, engaging with tenants to maintain relationships and resolve queries.
• Generating and maintain third-party fee income by marketing services and executing property management mandates.
• Providing high-level service and engagement with stakeholders, consistent with strategic objectives.
• Conducting market research on rental rates and review rental and operating cost budgets to ensure alignment with market rates.
• Preparing the unit budget and monitoring the unit expenditure in line with the budget.
• Advising tenants on space planning, negotiate contracts with service providers, and implement property maintenance and refurbishment programs.
• Providing leadership, coaching, and mentorship, manage performance and resources, and ensure adequate staffing and training programs.

Qualifications and Experience Required

• BSc in Rural & Urban Planning, Real Estate, Property Management, or Facilities Management.
• A professional qualification property management/property investments or related qualification.
• Minimum of 5 years’ experience in a similar or related environment, with at least 2 years in a managerial role in a fairly-sized property management and real estate company.
• Membership of a professional body is required.