Receptionist

Key Responsibilities 

• Greet and welcome patients, visitors, vendors etc. with a friendly, professional attitude
• Maintain a clean, organized, and comfortable reception area.
• Collect and verify patient information, including demographics, medical histories, and medical aid details using assigned templates/forms.
• Update patient records with care and accuracy into Optimax or other software.  
• Schedule and confirm patient appointments using WhatsApp, phone calls, TXT/SMS messages, emails, social media platforms, Optimax etc. 
• Coordinate with medical staff to optimize appointment availability
• Manage patient cancellations and reschedule appointments as necessary.
• Receiving payments 
• Quote and invoice orders – using Optimax and any other system which may be adopted  
• Follow up medical aid payments/claims 
• Receive and receipt payments from patients for services (cash, POS, bank transfers and any other payment methods) 
• Answer and direct phone calls in a courteous and timely manner.
• Address patient inquiries or direct them to the appropriate department or staff member.
• Assist with basic billing inquiries and direct more complex issues to your supervisor.
• Maintain accurate and up-to-date patient records, including contact
• information, appointments, and billing details.
• Ensure confidentiality of patient information in compliance with health
• regulations.

Job Requirements:

• Diploma in Marketing or any related qualification 
• 1 year experience in a similar role
• Outstanding Customer service orientation