Ensures delivery of the right products, quality and quantity so as to satisfy the needs of the customer as directed by the Commercial team.
Ensures that given delivery schedules are adhered to in order to maintain competitive delivery efficiencies.
Prioritises tasks to be carried out and allocate to subordinates in accordance to targets, available products and budgets.
Assists the Customer Services Manager in establishing a professional and conscientious level of customer service with existing and new customers.
Supervises dispatch personnel, maximises safety and quality awareness.
Assists the Customer Services Manager in handling customer complaints.
Compiles dispatch and waste statistics report on a daily, weekly, monthly, quarterly and annual to be circulated to the group.
Communicates all employee relations issues, concerns and incidents to the Production Director.
Maintains a high level of general housekeeping and compliance with health and safety standards. Maintains constant employee awareness of the hazards and dangers related to the working environment.
Measures oneself against the number of customer complaints received
Qualifications and Experience
Degree in Logistics & Transport Management or any other related degrees
Any relevant diploma is an added advantage
3-4 years’ experience in warehouse management
Experience in Kiln operations an added advantage
Experience in Brick manufacturing is a distinct advantage