Operations Executive

HarareInsurance 0 7 1 vacancy Closes 26 Nov 2020 Posted 27 Oct 2020

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Receiving Applications (Open)
Shortlisting By IPC
CVs sent to Client
Shortlisting By Client
Awaiting Response from Client
Psychometric Testing
Interviews
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9Placement

Current stage

Placement

DUTIES AND RESPONSIBILITIES <ul> <li>Providing the corporate vision and coming up with strategies to achieve the short term, medium-term and long terms goals.</li> <li>Preparation and presentation of Company’s Budget and operational reports including the development and implementation of the Company’s business plan.</li> <li>Developing business performance measures and apply these to monitor, analyze and control performance.</li> <li>Business development and marketing the Company’s products to clients.</li> <li>Managing and growing the Company’s business portfolio in line with set objectives.</li> <li>Management and supervision of all operations of the Company </li> <li>Human resource management and development.</li> <li>Ensure that the company brand is highly visible and always held in high esteem.</li> <li>Scanning the local and external business environment for possible growth areas.</li> <li>Expense/Cost management.</li> <li>Client Relationship Management, Claims Management, Budget and variance reports preparations</li> </ul> JOB KNOWLEDGE REQUIRED <ul> <li>Expert knowledge of operational systems, work-flow processes and policies in support of client service expectations, continuous improvement and overall efficiency</li> <li>Expert understanding of management reporting, information flow and organizational planning</li> <li>Expert knowledge in the use of the Afrinet system for all policy transactions to effectively drive accuracy and process efficiency</li> <li>Working knowledge of budgeting development process and budget management</li> <li>Working knowledge of business planning process to support short and medium-term department planning</li> <li>Working knowledge of competitive rating and product development processes across all lines of business</li> <li>Expert knowledge of all classes of short term insurance</li> <li>Expert competency in reading and interpreting all policy wordings relevant to all short term insurance products.</li> <li>Expert knowledge of the insurance market anatomy</li> </ul> AREAS OF RESPONSIBILITY 1. Co-Ordination of Broking Team Service Activities Renewals / Service Programme <ul> <li>Supervise the team’s renewal and servicing programme and ensure that this is implemented and adhered to.</li> </ul> Allocation of Clients between Team Staff <ul> <li>The team workload to be reviewed as an on-going process and matched to available resources.</li> </ul> Claims <ul> <li>Be aware of all major outstanding claims and to monitor progress towards settlement and where necessary be directly involved in the resolution of same.</li> <li>Monitor all major claims repudiations and where necessary participate in the negotiation and settlement of same.</li> <li>Ensure that all major claims are reported to the Managing Director timeously and that the team’s database of claims is continuously updated.</li> <li>Ensure that a monthly claims audit system is in place.</li> <li>Monitor the team’s ex-gratia requests and maintain ex-gratia register which is to be available for inspection by the Managing Director from time to time.</li> </ul> Errors and Omissions <ul> <li>Any potential error and omission claim is to be reported to the Managing Director immediately.</li> </ul> Technical Training / Assistance <ul> <li>Train/assist staff on technical issues on an on-going basis.</li> </ul> Client Complaints <ul> <li>To expeditiously deal with complaints received directly from clients.</li> </ul> 2. Credit Control <ul> <li>To supervise and ensure that all Debit notes, Fee note and Credit Notes are raised on time and before the cut of date provided each month.</li> <li>To ensure that all premiums are collected timeously.</li> <li>Conduct broking credit control meetings weekly.</li> <li>To ensure that there are no unallocated receipts at any given time. All premiums to be allocated in the month of receipt.</li> </ul> 3. New Products <ul> <li>Ensure that all staff is aware of new products developed/marketed by the Broking Divisions.</li> <li>Identify and develop new products</li> </ul> 4. Marketing / New Business <ul> <li>Identify new business opportunities on an on-going basis.</li> <li>Compilation and presentation of new business reports to prospective clients.</li> <li>Monitor the Team’s performance against its new business budget.</li> </ul> 5. Budgeting / Forecasting / Finance <ul> <li>Preparation and submission for the Company’s budgets and profit forecasts.</li> <li>Monitor income and expense variances within the Team and provide reasons for variances</li> <li>Draw operations reports as and when required – this also involves reports that may be required for financial reporting, audit or regulatory compliance purposes.</li> </ul> 6. Quality Standards <ul> <li>Ensure compliance by the Team with Quality Standards and Business Procedure as prescribed by the Business Procedures manuals and Quality Standards</li> <li>Assist as required in reviewing, developing and amending Quality Standards and Business Procedures manuals.</li> <li>Oversee and assist in any Internal Audit systems, procedures and exercises as required.</li> <li>Ensure both personal and Team staff compliance with the Organization’s Codes of Conduct.</li> </ul> 7. Human Resources / Staff Management / Training <ul> <li>Identify training needs and facilitate training for staff in conjunction with the Human Resources Division.</li> <li>Where necessary/appropriate be responsible for</li> <li>- recommending recruiting staff</li> <li>- recommending rewards for staff</li> <li>- encouraging professional qualifications within the Team</li> <li>Strive for common standard throughout the team in regards to human resource management and development.</li> <li>Develop and reinforce the Organization’s objective of staff cross-functionality.</li> </ul> 8. Information Technology / Information Systems Initiatives <ul> <li>To actively be involved in IT and IS projects as and when required.</li> </ul> 9. Internal Communications <ul> <li>Enhance communications within the Team and other units.</li> </ul> 10. External Communications / Market Liaison <ul> <li>Ensure effective communication and working relationships between the team and underwriting companies and other service providers for example assessors, premium financiers etc…</li> </ul> 11. Promotions / Client Entertainment <ul> <li>To participate in all promotions/client entertainment initiatives as and when required.</li> </ul> 12. Any other duties as assigned by your superiors QUALIFICATIONS & EXPERIENCE MINIMUM QUALIFICATIONS <ul> <li> Degree in Insurance from a recognized university</li> <li>IIZ/ IISA / CII Associateship or any equivalent qualification</li> </ul> MINIMUM WORK EXPERIENCE <ul> <li>7 years of technical and supervisory experience</li> </ul> SKILLS REQUIRED <ul> <li>Technical Knowledge and Understanding</li> <li>Report Writing & Presentation</li> <li>Interpersonal skills</li> <li>Verbal and written communication skills</li> <li>Accuracy and attention to detail</li> </ul> ORGANIZATIONAL COMPETENCIES <ul> <li>Sales & Service Orientation - Committed to serving and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.</li> <li>Continuous Learning - Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and on-going career development.</li> <li>Organizational Effectiveness - Ability to understand the organization’s strategic direction, how decisions impact the business, and how to strive to improve organizational performance.</li> <li>Ethical Behaviour - Ability to demonstrate integrity, credibility, confidentiality and responsibility in all member/client interactions.</li> <li>Communication - Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others</li> <li>Functional Excellence - Demonstrates the knowledge and technical expertise of products and processes and their use in delivering quality member/client services</li> <li>People Management- Building a partnership with employees by providing leadership, a positive work environment and coaching, to individuals and teams to achieve organizational goals.</li> </ul>