Operations Executive

DUTIES AND RESPONSIBILITIES

• Providing the corporate vision and coming up with strategies to achieve the short term, medium-term and long terms goals.
• Preparation and presentation of Company’s Budget and operational reports including the development and implementation of the Company’s business plan.
• Developing business performance measures and apply these to monitor, analyze and control performance.
• Business development and marketing the Company’s products to clients.
• Managing and growing the Company’s business portfolio in line with set objectives.
• Management and supervision of all operations of the Company
• Human resource management and development.
• Ensure that the company brand is highly visible and always held in high esteem.
• Scanning the local and external business environment for possible growth areas.
• Expense/Cost management.
• Client Relationship Management, Claims Management, Budget and variance reports preparations

JOB KNOWLEDGE REQUIRED

• Expert knowledge of operational systems, work-flow processes and policies in support of client service expectations, continuous improvement and overall efficiency
• Expert understanding of management reporting, information flow and organizational planning
• Expert knowledge in the use of the Afrinet system for all policy transactions to effectively drive accuracy and process efficiency
• Working knowledge of budgeting development process and budget management
• Working knowledge of business planning process to support short and medium-term department planning
• Working knowledge of competitive rating and product development processes across all lines of business
• Expert knowledge of all classes of short term insurance
• Expert competency in reading and interpreting all policy wordings relevant to all short term insurance products.
• Expert knowledge of the insurance market anatomy

AREAS OF RESPONSIBILITY

1. Co-Ordination of Broking Team Service Activities

Renewals / Service Programme

• Supervise the team’s renewal and servicing programme and ensure that this is implemented and adhered to.

Allocation of Clients between Team Staff

• The team workload to be reviewed as an on-going process and matched to available resources.

Claims

• Be aware of all major outstanding claims and to monitor progress towards settlement and where necessary be directly involved in the resolution of same.
• Monitor all major claims repudiations and where necessary participate in the negotiation and settlement of same.
• Ensure that all major claims are reported to the Managing Director timeously and that the team’s database of claims is continuously updated.
• Ensure that a monthly claims audit system is in place.
• Monitor the team’s ex-gratia requests and maintain ex-gratia register which is to be available for inspection by the Managing Director from time to time.

Errors and Omissions

• Any potential error and omission claim is to be reported to the Managing Director immediately.

Technical Training / Assistance

• Train/assist staff on technical issues on an on-going basis.

Client Complaints

• To expeditiously deal with complaints received directly from clients.

2. Credit Control

• To supervise and ensure that all Debit notes, Fee note and Credit Notes are raised on time and before the cut of date provided each month.
• To ensure that all premiums are collected timeously.
• Conduct broking credit control meetings weekly.
• To ensure that there are no unallocated receipts at any given time. All premiums to be allocated in the month of receipt.

3. New Products

• Ensure that all staff is aware of new products developed/marketed by the Broking Divisions.
• Identify and develop new products

4. Marketing / New Business

• Identify new business opportunities on an on-going basis.
• Compilation and presentation of new business reports to prospective clients.
• Monitor the Team’s performance against its new business budget.

5. Budgeting / Forecasting / Finance

• Preparation and submission for the Company’s budgets and profit forecasts.
• Monitor income and expense variances within the Team and provide reasons for variances
• Draw operations reports as and when required – this also involves reports that may be required for financial reporting, audit or regulatory compliance purposes.

6. Quality Standards

• Ensure compliance by the Team with Quality Standards and Business Procedure as prescribed by the Business Procedures manuals and Quality Standards
• Assist as required in reviewing, developing and amending Quality Standards and Business Procedures manuals.
• Oversee and assist in any Internal Audit systems, procedures and exercises as required.
• Ensure both personal and Team staff compliance with the Organization’s Codes of Conduct.

7. Human Resources / Staff Management / Training

• Identify training needs and facilitate training for staff in conjunction with the Human Resources Division.
• Where necessary/appropriate be responsible for
• - recommending recruiting staff
• - recommending rewards for staff
• - encouraging professional qualifications within the Team
• Strive for common standard throughout the team in regards to human resource management and development.
• Develop and reinforce the Organization’s objective of staff cross-functionality.

8. Information Technology / Information Systems Initiatives

• To actively be involved in IT and IS projects as and when required.

9. Internal Communications

• Enhance communications within the Team and other units.

10. External Communications / Market Liaison

• Ensure effective communication and working relationships between the team and underwriting companies and other service providers for example assessors, premium financiers etc…

11. Promotions / Client Entertainment

• To participate in all promotions/client entertainment initiatives as and when required.

12. Any other duties as assigned by your superiors

QUALIFICATIONS & EXPERIENCE

MINIMUM QUALIFICATIONS

• Degree in Insurance from a recognized university
• IIZ/ IISA / CII Associateship or any equivalent qualification

MINIMUM WORK EXPERIENCE

• 7 years of technical and supervisory experience

SKILLS REQUIRED

• Technical Knowledge and Understanding
• Report Writing & Presentation
• Interpersonal skills
• Verbal and written communication skills
• Accuracy and attention to detail

ORGANIZATIONAL COMPETENCIES

• Sales & Service Orientation - Committed to serving and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.
• Continuous Learning - Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and on-going career development.
• Organizational Effectiveness - Ability to understand the organization’s strategic direction, how decisions impact the business, and how to strive to improve organizational performance.
• Ethical Behaviour - Ability to demonstrate integrity, credibility, confidentiality and responsibility in all member/client interactions.
• Communication - Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others
• Functional Excellence - Demonstrates the knowledge and technical expertise of products and processes and their use in delivering quality member/client services
• People Management- Building a partnership with employees by providing leadership, a positive work environment and coaching, to individuals and teams to achieve organizational goals.