ICT Support Specialist

Duties and Responsibilities

• Assist in the implementation of 1 st tier package and provide support.
• Coordinating IT Projects
• Ensuring effective on-going support for all systems in use by the company
• Provide management support for the ICT service support operation
• Provide day to day management oversight for the service desk operation to ensure incidents & service requests & escalations to ICT management are dealt with in a timely fashion.
• Recommend improvements in the system
• Provide additional management/ Technical support
• Provide regular reports to Finance Manager on issues relating to the ICT service support operation.
• Manage day to day issues of the ICT Process.
• Provide input into ICT budget preparation process

Qualifications and Experience

• Bachelor’s Degree in Computer Science
• IT Certification
• MBA an added advantage
• Experience in the ICT field
• Ability to problem solve
• Must be technically oriented with business acumen
• Be adaptable & able to meet deadlines on assignments
• Must be able to work from any way in the region
• Clean class 4 driver’s license