Head - Human Resources

Job Purpose Originates and leads Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment and the recruitment and ongoing development of a superior workforce. Effective management of the Human Resources functions, with a view to ensuring alignment of the HR strategy to the business strategy. Propose all initiatives and implement all actions deemed necessary to provide the organization with adequate human resources. Promote an environment that enables both the business and the employees to perform at their full potential. Act as a business partner to line managers. Provide guidance and counselling to employees to help them perform and grow in their jobs. Implement a clear policy framework, in compliance with all labour related laws. Job Context Ensure that affiliate achieves a competitive capability through the provision of the following services: Staffing / Recruitment Succession Planning Training and Development Compensation and Benefits Human Resources Policies and Procedures Employee Relations Performance Management HR Operations & Information Systems Personnel/payroll transactions within the framework of compliance and regulations as specified by the Mozambique law and by the Company Group. KEY RESPONSIBILITIES 1. Resourcing Purpose To make available for the bank’s operation the right people in the right place at the right time Key Responsibilities Identify expertise required to implement business strategies, in terms of roles/headcount/skills Facilitate the recruitment and selection process to bring new talent into the bank Create a pool of successors for key jobs and positions Identify and encourage people to move within the Group Ensure that successors are identified for each key position in the organization. Coordinate the development and maintenance of career paths for high performing and promising employees 2. Training and Development Purpose To provide Training and Development opportunities which are timely and relevant from an individual perspective and firmly linked to the bank’s business needs Key Responsibilities Initiate and contribute to the formulation of a Training and Development Strategy Identifying training and development needs on the basis of the Group’s Core and Technical Competencies, Audit reports, New Products, New Technology etc Offering cost-effective solutions to identified training and development needs eg. Classroom Based Training (CBT) / Web-Based Training (WBT), on the job training (OJT), Projects, attachments etc Provide equal training and development opportunities to all staff based on individual needs Put in place Personal Development Plans (PDP’s) for all Staff and transform the identified individual gaps into relevant training and development solutions Directing the majority of our development activities towards our best and potential people and the bank’s Career Plan Work with Training Coordinator to set up appropriate training structures for the delivery of training in the bank and a working administrative system in the Area of Training Coordinate the implementation of training programs Evaluate training programs Identify high flyers and successors to various positions Design and coordinate succession plans Facilitate inter-functional transfers Coordinate and monitor career development plans Coordinate the performance management process Encourage individual self-development initiatives through the provision of a conducive environment and support to help employees achieve the bank’s objectives. 3. Employee Relations, Compensation and Benefits Purpose To ensure good and harmonious management/employee relations and to build and maintain a compensation system which recognizes the contribution of each employee Key Responsibilities Consult with representatives of employees and/or unions (where applicable) Coordinate negotiations between staff representatives and Management (where applicable) Ensure effective internal communication within the Bank Maintain and assist with procedures related to discipline and sanctions Monitor compliance with standards, legal procedures and regulations Develop welfare programs Design remuneration policies to reward, motivate and retain key and promising staff Conduct compensation surveys to assist in deciding the levels of salary increases and provision of benefits Implement remuneration strategies Establish levels of competitive salaries Determine the salaries of new employees Coordinate bonus calculation and payment Update existing benefits in line with market trends Provide external data on best practices regarding staff remuneration Introduce a competitive system of benefits. 4. HR Operations and Information Systems Purpose To organize, process and produce employee data and information for informed management decisions. Key Responsibilities Gather, analyse and maintain data and information on staff Maintain and improve the precise and timely salary payment procedure Coordinate loans and manage pension fund issues Gather and forecast staff costs Monitor available headcount or skills Check security backgrounds of employees, medical check-ups Monitor and implement the HR budget Ensure implementation and compliance with operational instructions from HR and Audit missions Implement effective staff administration system: handling personnel files, handling staff statistics, Manage and ensure follow-up of employee leave schedules Coordinate salary advances and loans processes. Qualifications & Experience At least 10 years of work experience in human resources function of a large and dynamic multi-national organization MBA / Master’s Degree in HR Management or related field of study Social Science Degree Bilingual (fluent written & spoken English and Portuguese languages) Proficiency in MS Office Complete understanding of the organization's mode of operation to achieve its objectives Excellent knowledge of labour laws and procedures Skills, Capabilities & Personal attribute High levels of initiative, energy & drive Strong planning & organizing skills Attention to detail Ability to work under pressure and meet tight deadlines Excellent communication & interpersonal skills Ability to maintain confidentiality Ability to interact with and present ideas to Senior Management & other levels in a confident manner The capability of working in a diverse & dynamic environment Diligent and firm with high ethical standards