Overall Job Purpose
The incumbent is responsible for planning, developing and directing the implementation of the bank’s business, financial and operational strategies so as to achieve the bank’s goals and objectives as well as promoting financial inclusion through development and delivery of customized, affordable and easily accessible products and services
Duties and Responsibilities
- Develop and monitor implementation of the bank’s micro and SME Lending Strategies that give the bank a sustainable competitive edge.
- Lead and manage the bank’sactivities and resources in order to meet the bank’s financial inclusion goals and objectives.
- Design and implement policies that enhance efficiency and data integrity.
- Prepare the departmental budget and monitor its performance.
- Set up the easily accessible branch and agency networks as well as customer centric, cost effective and efficient electronic delivery channels.
- Develop and deliver affordable and appropriate products and services that exceed customer expectations.
- Coordinate and spearhead new business development initiatives for the bank.
- Identify, build up and manage profitable strategic business partnership relationships.
- Ensure consistency in quality customer service delivery throughout all channels.
- Develop and train staff in line with their skills gaps in order to improve their competencies and customer service quality.
- Advise senior management on market intelligence that can affect the bank’s strategy and operations and recommend a way forward
- Develop of customer focused products and services
Qualifications and Experience
- University degree in Business Administration, Banking and Finance or Economics a must.
- Professional qualification in banking is a must.
- A Masters in Business Administration or equivalent is an added advantage.
- A minimum of 10 years’ experience in a commercial or microfinance banking set up with at least 5 years at senior management level in microfinance or retail banking operations.
- An in-depth understanding of microfinance and banking retail business is a must.
- Good general knowledge of various banking operations and banking products/instruments
- Professional qualification in microfinance or proof of working towards attaining the qualification is a must