Sends updated statements and ledgers to overdue customers and conducts follow ups where necessary such as telephone, demand letters and physical visits.
Monitors the Credit Helpdesk/Customer Portal support services, resolves, and escalates all customer queries arising from Debtors and Business Units.
Reviews and/or rejects credit and cash account applications and recommends for approval in line with Credit Policy.
Coordinates the Credit Review Meetings and circulates significant Credit issues report after approval.
Monitors adherence to the set credit limits and payment terms in line with the Credit Policy.
Prepares the monthly Provision for Bad debts report.
Prepares weekly, monthly, and ad hoc Credit reports.