Merchant Support Officer

Overall job purpose: Responsible for all electronic banking applications to ensure adoption, usage, availability and enhancement of functionality

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• Engagement with business for receipt of merchant applications
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• Regular engagement with branch and head office unit staff to create awareness of digital banking products
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• Sign off on all merchant setups timely
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• Ensure devices / payment points are deployed within specified timelines
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• Engagement with technology teams to report any system challenges
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• Maintain all product governance papers
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• Assist business units achieve sales targets
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• Regular visits to merchant shops to ensure devices are working as expected
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• Reporting any faults and replacement of faulty devices with 24 hours of receiving report
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• Build strong relationships with till operators and supervisors for our devices to be device of choice   
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• Identify  opportunities to leverage opportunities and share knowledge and lessons learnt
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