Overall job purpose: Responsible for all electronic banking applications to ensure adoption, usage, availability and enhancement of functionality
- Engagement with business for receipt of merchant applications
- Regular engagement with branch and head office unit staff to create awareness of digital banking products
- Sign off on all merchant setups timely
- Ensure devices / payment points are deployed within specified timelines
- Engagement with technology teams to report any system challenges
- Maintain all product governance papers
- Assist business units achieve sales targets
- Regular visits to merchant shops to ensure devices are working as expected
- Reporting any faults and replacement of faulty devices with 24 hours of receiving report
- Build strong relationships with till operators and supervisors for our devices to be device of choice
- Identify opportunities to leverage opportunities and share knowledge and lessons learnt