Merchant Support Officer

Overall job purpose: Responsible for all electronic banking applications to ensure adoption, usage, availability and enhancement of functionality

• Engagement with business for receipt of merchant applications


• Regular engagement with branch and head office unit staff to create awareness of digital banking products


• Sign off on all merchant setups timely


• Ensure devices / payment points are deployed within specified timelines


• Engagement with technology teams to report any system challenges


• Maintain all product governance papers


• Assist business units achieve sales targets


• Regular visits to merchant shops to ensure devices are working as expected


• Reporting any faults and replacement of faulty devices with 24 hours of receiving report


• Build strong relationships with till operators and supervisors for our devices to be device of choice   


• Identify  opportunities to leverage opportunities and share knowledge and lessons learnt