Recoveries Officer

Duties & Responsibilities

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The incumbent is responsible for the collection of all debts which will entail:

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• Analyze non-performing loans and determine the most effective way of maximising recovery and recommend appropriate collection strategies.

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• Trace defaulters and handle customers with bad debts through visits, demand letters, telephone calls, emails & other acceptable communication.

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• Establish contacts and relationships with relevant bodies that regulate or will assist in the collection activities

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• Negotiate, set up and monitor payment arrangements in accordance with policy and procedures.

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• Ensure compliance with applicable internal policies and procedures and regulatory requirements as they relate to the collection and recovery functions

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• Refer matters for legal recovery action and blacklisting where necessary

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• Provide technical advice and assistance to lending personnel regarding expedient identification and evaluation of deteriorating loan situations in order to recognize problem loans early and minimize losses

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• Daily, weekly, monthly and quarterly reporting on collections performance and strategies

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Qualifications & Experience

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• At least 3 years’ experience in debt collection;

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• Relevant Diploma or better, and computer literate

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• Strong oral and written skills

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• Demonstrated ability to identify material issues and facts and make independent and timely decisions and therefore able to work at a high level of productivity without close supervision.

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• Strong sense of initiative especially toward recommending & implementing workout plans which maximize recovery of non-performing loans

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• Must have a thorough working knowledge of Microsoft Office, data analytics into appropriate management information

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• Must be able & willing to travel on a regular basis

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