Duties & Responsibilities
The incumbent is responsible for the collection of all debts which will entail:
- Analyze non-performing loans and determine the most effective way of maximising recovery and recommend appropriate collection strategies.
- Trace defaulters and handle customers with bad debts through visits, demand letters, telephone calls, emails & other acceptable communication.
- Establish contacts and relationships with relevant bodies that regulate or will assist in the collection activities
- Negotiate, set up and monitor payment arrangements in accordance with policy and procedures.
- Ensure compliance with applicable internal policies and procedures and regulatory requirements as they relate to the collection and recovery functions
- Refer matters for legal recovery action and blacklisting where necessary
- Provide technical advice and assistance to lending personnel regarding expedient identification and evaluation of deteriorating loan situations in order to recognize problem loans early and minimize losses
- Daily, weekly, monthly and quarterly reporting on collections performance and strategies
Qualifications & Experience
- At least 3 years’ experience in debt collection;
- Relevant Diploma or better, and computer literate
- Strong oral and written skills
- Demonstrated ability to identify material issues and facts and make independent and timely decisions and therefore able to work at a high level of productivity without close supervision.
- Strong sense of initiative especially toward recommending & implementing workout plans which maximize recovery of non-performing loans
- Must have a thorough working knowledge of Microsoft Office, data analytics into appropriate management information
- Must be able & willing to travel on a regular basis