Recoveries Officer

Duties & Responsibilities

The incumbent is responsible for the collection of all debts which will entail:

• Analyze non-performing loans and determine the most effective way of maximising recovery and recommend appropriate collection strategies.



• Trace defaulters and handle customers with bad debts through visits, demand letters, telephone calls, emails & other acceptable communication.



• Establish contacts and relationships with relevant bodies that regulate or will assist in the collection activities



• Negotiate, set up and monitor payment arrangements in accordance with policy and procedures.



• Ensure compliance with applicable internal policies and procedures and regulatory requirements as they relate to the collection and recovery functions



• Refer matters for legal recovery action and blacklisting where necessary



• Provide technical advice and assistance to lending personnel regarding expedient identification and evaluation of deteriorating loan situations in order to recognize problem loans early and minimize losses



• Daily, weekly, monthly and quarterly reporting on collections performance and strategies

Qualifications & Experience

• At least 3 years’ experience in debt collection;



• Relevant Diploma or better, and computer literate



• Strong oral and written skills



• Demonstrated ability to identify material issues and facts and make independent and timely decisions and therefore able to work at a high level of productivity without close supervision.



• Strong sense of initiative especially toward recommending & implementing workout plans which maximize recovery of non-performing loans



• Must have a thorough working knowledge of Microsoft Office, data analytics into appropriate management information



• Must be able & willing to travel on a regular basis