General Manager

Main Duties:

• Deliver budget goals and set other short- and long-term strategic goals for the property.
• Develop improvement actions, carry out costs savings.
• Closely monitor the business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Prepare a monthly business review report.
• Leading the Unit as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure the hotel is run impeccably.
• Monitor customer satisfaction, through review of standardized feedback forms, and just as importantly by spending time directly with the guests and ensuring their needs are being met and expectations exceeded.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action
• Ensure the property is appropriately organized and staffed.
• Discipline, train, motivate and manage performance of staff.

Qualifications:

• Bsc in Tourism and Hospitality
• At least 10 years experience