General Manager

Job Status: Placement
Location
Harare
Estimated Salary
N/A

Expiration date: 18 Jan 2020

Date Posted

19 Dec 2019

Expiration date

18 Jan 2020

Offered Salary (month)

$0

Experience

10 year exp

Level

Senior Level

Main Duties:

  • Deliver budget goals and set other short- and long-term strategic goals for the property.
  • Develop improvement actions, carry out costs savings.
  • Closely monitor the business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
  • Prepare a monthly business review report.
  • Leading the Unit as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure the hotel is run impeccably.
  • Monitor customer satisfaction, through review of standardized feedback forms, and just as importantly by spending time directly with the guests and ensuring their needs are being met and expectations exceeded.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action
  • Ensure the property is appropriately organized and staffed.
  • Discipline, train, motivate and manage performance of staff.

Qualifications:

  • Bsc in Tourism and Hospitality
  • At least 10 years experience

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