Deliver budget goals and set other short- and long-term strategic goals for the property.
Develop improvement actions, carry out costs savings.
Closely monitor the business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
Prepare a monthly business review report.
Leading the Unit as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure the hotel is run impeccably.
Monitor customer satisfaction, through review of standardized feedback forms, and just as importantly by spending time directly with the guests and ensuring their needs are being met and expectations exceeded.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action
Ensure the property is appropriately organized and staffed.
Discipline, train, motivate and manage performance of staff.