Technical Support Officer

Job Status: Psychometric Testing
Location
Harare
Estimated Salary

Expiration date: 12 Mar 2024

Date Posted

07 Mar 2024

Expiration date

12 Mar 2024

Offered Salary (month)

$0.00

Experience

3 year exp

Level

Professionals

Duties and Responsibilities:

  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose system problems.
  • Actively update, maintain and monitor all aspects of supported systems.
  • Install and configure computer systems and applications.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges.
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  • Assist management in creating training materials pertaining to enterprise systems.
  • Act as the initial point of contact for system related concerns from clients.
  • Organize and file documentation pertaining to warranties and instructional guides for systems.
  • Responding to technical support tickets.
  • Proposing simple and effective solutions.
  • Providing basic software training.
  • Maintaining good client relations.
  • Completing job reports.

Qualifications and Experience:

  • Bachelor’s degree in computer science or information technology.
  • 3 years’ experience in supporting banking applications.

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