Duties and Responsibilities:
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose system problems.
- Actively update, maintain and monitor all aspects of supported systems.
- Install and configure computer systems and applications.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Assist management in creating training materials pertaining to enterprise systems.
- Act as the initial point of contact for system related concerns from clients.
- Organize and file documentation pertaining to warranties and instructional guides for systems.
- Responding to technical support tickets.
- Proposing simple and effective solutions.
- Providing basic software training.
- Maintaining good client relations.
- Completing job reports.
Qualifications and Experience:
- Bachelor’s degree in computer science or information technology.
- 3 years’ experience in supporting banking applications.