Job Purpose
To support and maintain digital channels ensuring continuous uptime, timely resolution of user and client issues, and adherence to security and compliance requirements.
Qualifications & Experience
- A Level (Commercial/Sciences); 5 O Levels including Mathematics and English.
- Honours Degree in Computer Science or Information Systems. Certification in a programming language or database is an added advantage.
Experience
- At least 2 years in ICT support, preferably within a banking environment.
Technical Skills
- SQL and database reporting.
- Knowledge of Postilion, V-Suite, ATMs, POS, and Internet/Mobile banking platforms.
- Systems monitoring, configuration, and maintenance.
- Card production processes.
Key Competencies
- Problem-solving and troubleshooting skills.
- Strong communication and teamwork.
- Attention to detail and customer focus.
- Ability to work under pressure and ensure 24/7 uptime.