Systems Support Analyst

Job Purpose

To support, maintain, and enhance business systems ensuring operational continuity, data integrity, and compliance with IT standards Systems Support Analyst.

Qualifications & Experience

• 2 A Levels and 5 O Levels including Mathematics and English.
• Bachelor’s Degree in Information Technology or equivalent.

Experience

• Minimum 2 years in systems analysis, development, and support.

Technical Skills

• Systems troubleshooting and user support.
• SQL and reporting.
• Core banking systems maintenance.
• Security management and change control.

Key Competencies

• Strong problem-solving and time management skills.
• Customer service orientation.
• Documentation and reporting ability.
• Cross-functional collaboration.