SENIOR MANAGER – IT SERVICE MANAGEMENT

KEY DUTIES AND RESPONSIBILITIES

• Design user-centric digital interfaces that are intuitive, responsive and compliant with accessibility standards (e.g. WCAG).

• Lead the end-to-end design process from user research and wireframing to high-fidelity prototyping and final UI implementation.

• Collaborate closely with product managers, developers, systems analysts and business stakeholders to translate complex financial and operational workflows into clear, engaging user experiences.

• Develop, maintain and govern scalable design systems and component libraries to ensure visual and functional consistency across the organisation’s digital ecosystem.

• Conduct user research, usability testing and data-driven analysis to inform design decisions and continuously improve user satisfaction and trust.

• Embed accessibility, data privacy, and regulatory compliance into all design deliverables, adhering to national and international standards.

• Use visual storytelling to simplify complex data, enhance transparency and improve the usability of financial tools and services.

• Mentor junior designers and advocate for design excellence, promoting best practices in user-centered design and innovation.

• Act as a collaborative team player with strong communication skills, effectively engaging across multidisciplinary teams including policy, compliance and communications units.

QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s Degree in Software Development, Human-Computer Interaction, Design or a related field.

• Certifications in UX/UI design tools or methodologies are an added advantage.

• A project management qualification (e.g., Agile/Scrum) is preferable.

• Minimum of 3 years of hands-on UX/UI design experience within digital product teams.