Services Manager

Delegation of duties and allocation of vehicles and tasks to artisans
Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager
Facilitating the safe and prompt collection and delivery of customers vehicles
Developing rapport with colleagues, customers and suppliers
Ensuring that all warrant procedures are observed and parts replaced under warranty are claimed back
Maintaining the workshop according to the company’s Visual Standards
Ensuring that all staff are up to date with events in the Motor Trade Industry
Ensuring the expansion of the current Corporate Clientele Base.
Ensuring that customer complaints are investigated thoroughly and resolved
Ensuring that all Artisans, AROs, Assistants are fully utilized and occupied.
Ensuring that a database of all clients is developed and maintained.
Preparing budgets for the department.
Networking with all dealers, suppliers, customers, other managers.