Enterprise Resource Planning Officer

Overview

The ERP (Enterprise Resource Planning) Lead is responsible for leading development of the company’s full business processes through the integrated suite of business software and applications utilized at the company. Most of the responsibilities are centered around but not limited to Microsoft Dynamics AX.

Duties and responsibilities

Systems analysis and requirements gathering

• Collaborating with stakeholders throughout the organization to ensure that requirements are aligned to business objectives, gaining full understanding of current business processes.
• Participating in every aspect of the solution implementation from analyzing the company’s business requirements to configuring Microsoft Dynamics / related applications to meet business needs
• Documenting the business requirements which express what actions a solution must take and what outcome is expected.

Systems development, customization and maintenance

• Maintaining current system functionality to assure optimal / expected performance
• Refining current functionality so as to improve performance and ease of use.
• Most of the development will be centered around (but not limited) the following systems:
  • Microsoft Dynamics AX
  • SharePoint Server
  • PowerBI
  • Management Reporter
  • SQL Server (database and reporting system)

Systems integration

• Integrating and or overseeing integration of Microsoft Dynamics AX with other systems which aid the business processes (e.g. SharePoint, Validator, Britrix, etc…)

Support

• User and customer support especially on the following products:
  • Microsoft Dynamics
  • SharePoint
  • Management Reporter
• Provide technical and functional support to the company when errors arise during system use (Maintaining an error file and addressing issues in the error file)

Administration

• User accounts and roles on AD, Microsoft Dynamics and SharePoint
• Taking online and offline backups of ERP systems and databases
• Performance tuning
• SharePoint administration

Documentation

• Gathering and documenting user requirements
• Coming up with SOPs and process flows for ERP related processes and procedures
• Coming up with User manuals

Training

• Coming up with training recommendations for users on current and new systems related to ERP
• Setting up and maintaining a demo / training environment
• Training users

Qualifications

• Certification in Microsoft Dynamics AX
• Degree in Computer Science or equivalent

EXPERIENCE

*3 years experience