Innovation, Technology and Digitization Manager

Duties Primary Duties and Responsibilities Innovation and Digital Transformation • Implement the Group's approved innovation and digital transformation roadmap. • Identify opportunities for process automation, operational improvement and technology-enabled efficiencies across the business. • Evaluate emerging technologies and recommend suitable solutions to support business objectives. • Coordinate implementation of innovation initiatives that improve productivity, project delivery and customer experience. • Promote a culture of innovation and continuous improvement across the organisation. • Monitor industry trends and recommend opportunities for technology adoption. ________________________________________ Technology Strategy Implementation • Translate approved business and technology strategies into executable programmes and projects. • Develop annual departmental operating plans aligned with Group objectives. • Establish implementation priorities and monitor progress against approved plans. • Monitor and report on the performance of innovation and digital transformation initiatives. • Provide regular updates to the Finance Director on progress, challenges and opportunities. ________________________________________ Systems Development and Digital Solutions • Lead the identification, selection and implementation of technology systems, software and digital platforms. • Evaluate whether solutions should be developed internally or acquired from external vendors. • Oversee implementation of enterprise systems and digital solutions. • Ensure technology projects are delivered on time, within budget and to required quality standards. • Coordinate user acceptance testing, deployment and post-implementation reviews. ________________________________________ Technology Infrastructure and Operations • Ensure availability, reliability and security of the Group's technology infrastructure. • Oversee hardware, networks, cloud services and related technology assets. • Monitor technology performance and service levels. • Ensure adequate technology capacity exists to support business operations. • Coordinate maintenance and upgrades of technology infrastructure. • Manage relationships with technology service providers and vendors. ________________________________________ Data Analytics and Business Intelligence • Support development of business intelligence and data analytics capabilities. • Promote data-driven decision-making across the organisation. • Develop performance dashboards and management reporting tools. • Ensure integrity, security and quality of business information. ________________________________________ Cybersecurity, Governance and Compliance • Implement information security policies, procedures and controls. • Monitor cybersecurity risks and coordinate mitigation measures. • Ensure compliance with relevant technology regulations and standards. • Coordinate technology audits and compliance reviews. • Maintain technology governance frameworks and operational controls. ________________________________________ Disaster Recovery and Business Continuity • Develop and maintain disaster recovery and business continuity plans. • Ensure critical systems are adequately backed up and protected. • Coordinate testing and review of recovery procedures. • Monitor business continuity readiness across technology environments. ________________________________________ Financial Management • Develop annual departmental budgets for review and approval. • Monitor expenditure against approved budgets. • Prepare business cases and recommendations for technology investments. • Ensure cost-effective utilisation of technology resources. • Participate in contract negotiations and vendor management processes. People Leadership and Development • Lead and manage Innovation, Technology and Digital Transformation personnel. • Establish performance objectives and monitor achievement. • Identify skills gaps and coordinate training initiatives. • Promote knowledge sharing and continuous professional development. • Build a high-performance and service-oriented team culture