Innovation, Technology and Digitization Manager

Duties Primary Duties and Responsibilities Innovation and Digital Transformation.

• Implement the Group's approved innovation and digital transformation roadmap.

• Identify opportunities for process automation, operational improvement and technology-enabled efficiencies across the business. • Evaluate emerging technologies and recommend suitable solutions to support business objectives.

• Coordinate implementation of innovation initiatives that improve productivity, project delivery and customer experience. • Promote a culture of innovation and continuous improvement across the organisation.

• Monitor industry trends and recommend opportunities for technology adoption.

Technology Strategy Implementation

• Translate approved business and technology strategies into executable programmes and projects.

• Develop annual departmental operating plans aligned with Group objectives.

• Establish implementation priorities and monitor progress against approved plans.

• Monitor and report on the performance of innovation and digital transformation initiatives.

• Provide regular updates to the Finance Director on progress, challenges and opportunities.

Systems Development and Digital Solutions

• Lead the identification, selection and implementation of technology systems, software and digital platforms.

• Evaluate whether solutions should be developed internally or acquired from external vendors.

• Oversee implementation of enterprise systems and digital solutions.

• Ensure technology projects are delivered on time, within budget and to required quality standards.

• Coordinate user acceptance testing, deployment and post-implementation reviews.

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Technology Infrastructure and Operations

• Ensure availability, reliability and security of the Group's technology infrastructure.

• Oversee hardware, networks, cloud services and related technology assets.

• Monitor technology performance and service levels.

• Ensure adequate technology capacity exists to support business operations.

• Coordinate maintenance and upgrades of technology infrastructure.

• Manage relationships with technology service providers and vendors.

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Data Analytics and Business Intelligence

• Support development of business intelligence and data analytics capabilities.

• Promote data-driven decision-making across the organisation.

• Develop performance dashboards and management reporting tools.

• Ensure integrity, security and quality of business information.

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Cybersecurity, Governance and Compliance

• Implement information security policies, procedures and controls.

• Monitor cybersecurity risks and coordinate mitigation measures.

• Ensure compliance with relevant technology regulations and standards.

• Coordinate technology audits and compliance reviews.

• Maintain technology governance frameworks and operational controls.

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Disaster Recovery and Business Continuity

• Develop and maintain disaster recovery and business continuity plans.

• Ensure critical systems are adequately backed up and protected.

• Coordinate testing and review of recovery procedures.

• Monitor business continuity readiness across technology environments.

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Financial Management

• Develop annual departmental budgets for review and approval.

• Monitor expenditure against approved budgets.

• Prepare business cases and recommendations for technology investments.

• Ensure cost-effective utilisation of technology resources.

• Participate in contract negotiations and vendor management processes.

People Leadership and Development

• Lead and manage Innovation, Technology and Digital Transformation personnel.

• Establish performance objectives and monitor achievement.

• Identify skills gaps and coordinate training initiatives.

• Promote knowledge sharing and continuous professional development.

• Build a high-performance and service-oriented team culture