Revenue Assurance Manager

KEY RESPONSIBILITIES:

Revenue Assurance & Leakage Prevention

• Lead the design and implementation of revenue assurance controls across billing, provisioning, and collections processes.

• Identify sources of revenue leakage and implement corrective and preventive measures.

• Conduct end-to-end revenue reconciliations across CRM, billing, and payment systems.

Billing Oversight

• Oversee the accuracy and completeness of billing for all products and services, including prepaid and postpaid revenue cycles.

• Validate billing data against service delivery and usage records.

• Ensure correct VAT and tax treatment on all customer invoices.

Monitoring & Reporting

• Monitor key revenue assurance metrics and prepare periodic reports for senior management.

• Investigate and resolve billing discrepancies, disputes, and anomalies.

• Track service activations, disconnections, and reconnections for financial accuracy.

Controls, Systems & Fraud Prevention

• Develop and maintain revenue assurance policies, procedures, and control frameworks.

• Work with ICT and billing teams to strengthen system controls and close identified gaps.

• Support fraud detection and prevention initiatives related to revenue and billing.

Leadership & Stakeholder Management

• Lead and develop the revenue assurance team.

• Collaborate with Finance, Sales, and ICT departments to align revenue assurance practices with business objectives.

• Present revenue assurance findings and recommendations to senior management

QUALIFICATIONS AND EXPERIENCE:

• Bachelor's Degree in Accounting, Finance, Business, or a related field.

• Professional qualification (ACCA, CIMA, CA) is an added advantage.

• Minimum of 5 years' relevant experience, including experience in revenue assurance, billing, or financial control, preferably within telecoms/ISP or a related industry.

• Proven experience managing or leading a team.