Receptionist

Job Purpose

To provide a warm, professional and efficient front-of-office service to clients, candidates and visitors of the organization, while carrying out a range of administrative and switchboard duties that support the smooth day-to-day running of the office.

Key Responsibilities

•        Welcome and receive clients, candidates and visitors in a courteous and professional manner, directing them to the appropriate staff member or meeting room.

•        Answer, screen and route incoming telephone calls promptly and professionally; take and relay accurate messages.

•        Manage the reception area, ensuring it is neat, presentable and reflects the professional image of the organization at all times.

•        Schedule and coordinate appointments, meetings and interview bookings, including preparation of meeting rooms.

•        Receive, sort and distribute incoming mail, packages and deliveries; prepare outgoing mail and courier items.

•        Maintain the visitors' register in line with office security procedures.

•        Provide general administrative support, including photocopying, scanning, filing and data capture.

•        Assist with basic client and candidate queries, escalating more complex matters to the relevant consultant.

•        Order and maintain stock of front-office and refreshment supplies, and report facility or equipment faults.

•        Support other administrative and clerical duties as assigned by the superior.