Supervisor Cabin Crew Training And In-Flight Services

Duties

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• Ensures control of cabin crew operations in the passenger cabin and the management of safety and security
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• Be accountable to senior management
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• Follows applicable regulations and standards of the operator
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• Acts as a liaison with regulatory authorities and other relevant external entities
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• Oversees the execution of the Training and ln-flight Services strategy companywide
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• Ensures that crew members’ mandatory trainings and related checks are managed in accordance to the applicable legislations
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• Ensures quality procedures are established, updated and strictly implemented at all hubs as per required regulations
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• Develops instructor skills and nominates potential candidates to CAAZ for the post of Designated Examiner
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• Identifies training needs, produces training plans, manages training sessions and ensures appropriate standards are set and monitors results.
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• Responsible for aircraft appearance and Cabin Crew uniform and overall appearance of the Flight.
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• Manages customer feedback, complaints and collates information from customers regarding service standards, ensures effective implementation of briefings, training sessions, procedures
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• Interfaces with Engineering regarding Cabin Appearance and defects to ensure that robust procedures are set in place to tackle faults/ feedback/ complaints /concerns are completed as per service level agreement
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• Selects the service providers for catering and cleaning and monitors their performance through conducting regular audits. Manage Service Level Agreements (SLAs') with each provider
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• Selects the Contracts or agreements with service providers and shall have a process to identify and monitor with measurable specifications the requirements that affect the safety and/or security of cabin operations are being fulfilled by the service provider
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Requirements

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• Degree or any other relevant qualification
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• Appropriate knowledge of the legal requirements of CAAZ, Airline Operations and any other relevant regulatory bodies relating to flights and Cabin Crew.
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• Possesses extensive experience of cabin crew operations
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