Supervisor Cabin Crew Training And In-Flight Services

Duties

• Ensures control of cabin crew operations in the passenger cabin and the management of safety and security


• Be accountable to senior management


• Follows applicable regulations and standards of the operator


• Acts as a liaison with regulatory authorities and other relevant external entities


• Oversees the execution of the Training and ln-flight Services strategy companywide


• Ensures that crew members’ mandatory trainings and related checks are managed in accordance to the applicable legislations


• Ensures quality procedures are established, updated and strictly implemented at all hubs as per required regulations


• Develops instructor skills and nominates potential candidates to CAAZ for the post of Designated Examiner


• Identifies training needs, produces training plans, manages training sessions and ensures appropriate standards are set and monitors results.


• Responsible for aircraft appearance and Cabin Crew uniform and overall appearance of the Flight.


• Manages customer feedback, complaints and collates information from customers regarding service standards, ensures effective implementation of briefings, training sessions, procedures


• Interfaces with Engineering regarding Cabin Appearance and defects to ensure that robust procedures are set in place to tackle faults/ feedback/ complaints /concerns are completed as per service level agreement


• Selects the service providers for catering and cleaning and monitors their performance through conducting regular audits. Manage Service Level Agreements (SLAs') with each provider


• Selects the Contracts or agreements with service providers and shall have a process to identify and monitor with measurable specifications the requirements that affect the safety and/or security of cabin operations are being fulfilled by the service provider

Requirements

• Degree or any other relevant qualification


• Appropriate knowledge of the legal requirements of CAAZ, Airline Operations and any other relevant regulatory bodies relating to flights and Cabin Crew.


• Possesses extensive experience of cabin crew operations