| Job Purpose | The incumbent will be responsible for the formulation, development and oversight of the business’s corporate strategies and operational excellence in order to support growth objectives while strengthening the business core to develop and maintain a competitive advantage. |
| Qualifications and Experience | - First Degree in Insurance or equivalent
- Insurance Associateship or equivalent
- Masters qualification
- 6 years’ experience in a similar or related environment, with a minimum of 4 years in a Senior Management position.
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| Key Result Areas | - Provides strategic and tactical direction in the digitization of new products and/ or existing processes and procedures thereby creating a competitive edge for the short term insurtech business.
- Provides input into operational strategies, product development, business development practices and communication strategies to ensure value retention
- Performs effective monitoring of all systems used within the short term insurtech business to ensure mitigation against prolonged downtimes that adversely affect customers
- Facilitates the development of control mechanisms to mitigate against revenue leakages at new business level, renewals level, claims processing level and recoveries level
- Collaborates with the Chief Insurance Officer and supports departments to gather input and facilitate the automation of various required reports for the effective management of the short term insurtech business.
- Defines the road map for the Products and Services relevant to the current market demand, and to the identified future growth areas, as per the Business targets and financial budget.
- Ensures and approves the Product Road Maps and releases schedules in line with the Product Development Strategy.
- Development of weekly/quarterly/annual strategic operations reports for the senior strategy management as well as the business’s top leadership
- Develops and updates claims processes and procedures in line with business trends and insights to ensure effective and efficient management of the short term insurtech claims section
- Develops, updates and monitors adherence to defined processes and procedures within the short term insurtech claims section to mitigate against revenue leakage
- Develops controls to mitigate against fraud emanating from connivance within the value chain, submission of fraudulent claim documents or inflation of invoices for personal gain
- Develops monitoring tools to ensure claims are processed and feedback provided to customers on the position of the claim within 72 hours thereby for an exceptional customer experience
- Develops and establishes processes and procedures to ensure effective Cash Call recovery from Reinsurers and effective efficient Third Party Recovery to ensure revenue assurance.
- Assures relevance and strategic fit for all new products developed in line with the strategic direction of the business.
- Tracks the business cases by monitoring and measuring revenues and profitability and taking appropriate action.
- Manages the overall product mix and the contribution of each product and service to the business while managing the continual product life cycle process and adjusts accordingly.
- Performs any other relevant duties as may be assigned by the Chief Insurance Officer/MD.
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