IT Manager

Duties

• Provides on-site and remote support for all IT hardware and software, including phones


• Manages the 24 IT helpdesk


• Diagnoses and resolves any technical issues


• Sets up and configures new laptops, desktops, phones and tablets


• Completes security and software upgrades when required


• Supports online marketing and sales


• Administers IT security and recommends new software and hardware


• Manages email system and employee login security details


• Monitors and manages  the integration of company software

Requirements

• Degree in Computers, ICT related field or equivalent certification.  Previous verifiable experience working in an ICT support role


• Minimum of 5 years job-related experience


• Fluent in English


• Technically savvy with a proactive and service focused approach


• High level of customer service experience


• Capable of working with various database software and software integration experience


• Capable of networking and handling cloud computing


• Willing to occasionally travel to other sites both nationally and internationally