DUTIES AND RESPONSIBILITIES
- Assist with architecting LAN/WAN/WLAN solutions for new construction or modifications to existing structures using architect plans; conducting corrective and preventive hardware maintenance on servers, PCs, switches, routers and UPS systems; and troubleshooting WAN and Internet infrastructure.
- Collaborate and assist with the installation, maintenance and troubleshooting of: Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software, telephony equipment, and network security systems.
- Collaborate and assist a team of systems engineers with installation, maintenance, and troubleshooting of software, systems, and Windows servers.
- Maintain, manage, and troubleshoot applications and identity integration, virtual hosts and systems, cloud resources, and Active Directory.
- Act as the first responder to infrastructure troubleâ€tickets including: LAN/WAN/WLAN switching, network protocols, cabling, distance learning equipment, PC, server issues and telephony devices.
- Administer enterprise monitoring software ensuring that all network systems are performing as expected.
- Create documentation and maintain the enterprise repository of systems documentation.
- Provide Training and Technical Support for users with varying levels of ICT knowledge
- Perform Network Infrastructure technology needs analysis.
- Manage infrastructure projects.
QUALIFICATIONS AND EXPERIENCE
- Degree or Diploma in Computer Science, Management Information Systems or Electronics Engineering.
- Cisco Certified Network Associates or any related certification.
- Knowledge of Microsoft Back Office Administration would be an added advantage.
- Demonstrated ability to administer a 250+ node network including firewalls.
- Demonstrated ability to support networked devices.
- Demonstrated working knowledge of current communications devices and protocols.
- Facilitation and change management skills.
- Good communications skills