ICT Officer

 DUTIES AND RESPONSIBILITIES

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• Assist with architecting LAN/WAN/WLAN solutions for new construction or modifications to existing structures using architect plans; conducting corrective and preventive hardware maintenance on servers, PCs, switches, routers and UPS systems; and troubleshooting WAN and Internet infrastructure.
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• Collaborate and assist with the installation, maintenance and troubleshooting of: Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software, telephony equipment, and network security systems.
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• Collaborate and assist a team of systems engineers with installation, maintenance, and troubleshooting of software, systems, and Windows servers.
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• Maintain, manage, and troubleshoot applications and identity integration, virtual hosts and systems, cloud resources, and Active Directory.
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• Act as the first responder to infrastructure trouble‐tickets including: LAN/WAN/WLAN switching, network protocols, cabling, distance learning equipment, PC, server issues and telephony devices.
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• Administer enterprise monitoring software ensuring that all network systems are performing as expected.
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• Create documentation and maintain the enterprise repository of systems documentation.
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• Provide Training and Technical Support for users with varying levels of ICT knowledge
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• Perform Network Infrastructure technology needs analysis.
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• Manage infrastructure projects.
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 QUALIFICATIONS AND EXPERIENCE

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• Degree or Diploma in Computer Science, Management Information Systems or Electronics Engineering.
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• Cisco Certified Network Associates or any related certification.
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• Knowledge of Microsoft Back Office Administration would be an added advantage.
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• Demonstrated ability to administer a 250+ node network including firewalls.
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• Demonstrated ability to support networked devices.
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• Demonstrated working knowledge of current communications devices and protocols.
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• Facilitation and change management skills.
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• Good communications skills
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