ICT Officer

 DUTIES AND RESPONSIBILITIES

• Assist with architecting LAN/WAN/WLAN solutions for new construction or modifications to existing structures using architect plans; conducting corrective and preventive hardware maintenance on servers, PCs, switches, routers and UPS systems; and troubleshooting WAN and Internet infrastructure.


• Collaborate and assist with the installation, maintenance and troubleshooting of: Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software, telephony equipment, and network security systems.


• Collaborate and assist a team of systems engineers with installation, maintenance, and troubleshooting of software, systems, and Windows servers.


• Maintain, manage, and troubleshoot applications and identity integration, virtual hosts and systems, cloud resources, and Active Directory.


• Act as the first responder to infrastructure trouble‐tickets including: LAN/WAN/WLAN switching, network protocols, cabling, distance learning equipment, PC, server issues and telephony devices.


• Administer enterprise monitoring software ensuring that all network systems are performing as expected.


• Create documentation and maintain the enterprise repository of systems documentation.


• Provide Training and Technical Support for users with varying levels of ICT knowledge


• Perform Network Infrastructure technology needs analysis.


• Manage infrastructure projects.

 QUALIFICATIONS AND EXPERIENCE

• Degree or Diploma in Computer Science, Management Information Systems or Electronics Engineering.


• Cisco Certified Network Associates or any related certification.


• Knowledge of Microsoft Back Office Administration would be an added advantage.


• Demonstrated ability to administer a 250+ node network including firewalls.


• Demonstrated ability to support networked devices.


• Demonstrated working knowledge of current communications devices and protocols.


• Facilitation and change management skills.


• Good communications skills